Maytag Neptune MAH5500BWW Washer

Purchased in 2002 totally rebuilt in 2006 and died in 2009. Problems from the date of purchase. Mold and mildew on door gasget while an issue was th least of my complaints. Making calls to Maytag was a nightmare, I was just passed from one person to another and pomised I would receive a call back which never came. Definately my LAST Maytag appliance.

We have a Maytag front loading machine.

 

Model - MAH5500BWW

Serial #92981662AR

 

I called the phone number listed on our machine to ask for help on the mold issue on the gasket of our Maytag washing machine.

 

We did not get involved in the lawsuit. The machine was in storage before, during, and for a while after the deadlines. we were never contacted. Therefore, it has NOT had a lot of use but is grossly moldy. 

 

I gave the rep my model number, as asked, and she gave me a phone number to call:  1 (866) 739-1033. I repeated the number back to her and she verified that it was correct. I dialed the number 3 times. Each time I was told that the number is no longer in service.

 

Then I called 1 (888) 462-9824 - the number I dialed before, the same number that is listed on my machine. The rep answered and wanted to give me the same number again. After I told her it was no longer in service, she tried to sell me a product to clean the machine. (Bloggers report that it sucks.) I told her I had heard that Maytag sends new gaskets to those who had the misfortune to buy this defective product.  She put me on hold for well over 10 minutes. Then she came back and told me this is not true and that I should buy a whole new machine! She said that if I (am STUPID ENOUGH) buy another one of their models, I could get a whole 10% off. I asked for a form or coupon in advance. She told me, "No, just send us the receipt after you buy it".

 

HA! Rip me off once - shame on you. Rip me off twice - shame on me.

 

During that time I was put on hold and was getting the run around, I was able to surf around the web and see oodles and oddles of complaints for the same and worse problems than we have had with our Neptune. Because of being put on hold, I discovered that Whirlpool now owns Maytag, and they, like Maytag, are not backing the Neptunes either. What great information - because I was thinking that I would buy a new Whirlpool or Kenmore if Maytag is as bad as their customers say they are on the internet.  Now finding they are all now the same company, I don't plan to now.

 

Can anyone suggest a very good machine not related to Kenmore, Whirlpool, Roper, or Maytag?

Both the front load washer and dryer (matched set) in 2002 and have not had any problems with either one.  They are so quiet that when I first washed I had to keep checking to see if they were operating.  While they do have a longer wash cycle, they are gentlier on clothes.  The washer uses a lot less water than a top loader.  My utility bills have decreased as a result.  I recommend this machine to anyone.

I own one and now looking to replace because it's a piece of junk.  I was a Maytag repairman from 1979-87 and can tell you I would have no other washer/dryer than a Maytag.  Now I own Maytags through out my house, stove, microwave, washer, dryer, dishwasher, refrigerator.  Not anymore, soon as I start having issues they are being replaced with something OTHER than Maytag.  First the washer is a problem, I had to find out on my own that a recall was in for it.  They redesigned the door gasket but I can't even get them to send me one so I can get rid of the mildew.  Now it won't start just beeps runs a wash when it feels like it.  So now it's off to buy a new one, refrigerator...it's another story, recall on it for possible fire hazzard, then there is the ice maker that does what it wants.  Just the other day I came into the kitchen only to find water pouring out the ice maker door.